Returns & Exchanges
At Mosaic Journal, we want you to feel confident in every piece you wear. If your selection isn't the perfect fit, we offer a seamless 30-day return and exchange policy for all unworn garments in their original condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached, and include the printed packing slip inside.
Ship It Back
Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized carrier location near you.
Receive Your Refund
Once our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing